We’ve put together some FAQs to help to answer any questions you may have about the Fair.
If the Fair is postponed due to the global health crisis or I am unable to attend the Fair due to feeling ill, will I receive a refund on my ticket?
We have introduced our new Ticket Guarantee allowing you to book your tickets with confidence. This guarantee will allow you to either transfer your ticket to a future date, or to request a full refund. This can be requested within your Eventbrite account.
Why have you introduced a timed ticket entry?
The timed ticket entry is part of our Safer Fair Plan and is designed to allow us to manage visitor and venue capacities, ensure safe social distancing and to provide an enjoyable experience for our visitors, artists and staff.
Can I transfer my ticket to another timed entry session?
Wherever possible we will try to accommodate your requirements, however this may be subject to capacity and we advise booking early to avoid disappointment. You can submit a ticket transfer request from your Eventbrite account.
I can only attend a specific time session but it has sold out, what can I do?
We have enabled a waitlist function for any sessions that have reached their capacity. You will be notified via email should a ticket become available.
Am I able to stay longer than my booked timed session?
The timed entry is a required arrival time. Most tickets (with the exception of Opening Night) will allow you to stay within the event as long as you need to. However please be mindful of other people and capacity limits throughout the day, as we want all ticket holders to be able to experience the Fair. Please arrive as close to your timed entry start time as possible to ensure you have as much time at the Fair as you need. If you arrive outside of your chosen arrival time, we cannot guarantee entry and you may be requested to wait for capacity to ease.
Why am I only able to book a maximum of 4 people per order?
In order to ensure safe social distancing is upheld within the Fair we ask that visitors do not attend in groups larger than 4 people.
Will I have to provide the details of everyone on my booking?
We will require all ticket holders to submit their contact information at the time of booking to enable us to support Coronavirus contact tracing. You will be able to manage your data opt in preferences as part of the booking process, should you wish. Guests or additional ticket holders may be required to complete their contact details onsite upon arrival.
Will there be tickets available to buy on the door?
We urge you to book your tickets in advance where possible. As our venue capacity will be reduced to provide a safer socially distanced environment for visitors, artists and staff, we cannot guarantee tickets to your preferred entry time will be available on the day. Please check out our Ticketing Page for information on which sessions still have availability.
Booking in advance will also save you money on our door sale prices, plus you can book in advance with confidence with our Ticket Guarantee, safe in the knowledge that your ticket is fully refundable should you change your mind.
How should I present my ticket on arrival?
All tickets should be shown on your mobile device at the entry for scanning. We request you do not bring print at home tickets in order to reduce touch points where possible.
Will there be queues to get in?
Due to our social distancing measures there may be a slight increase in waiting times to get into the Fair. Rest assured our team will be working hard to get you into the venue and enjoying yourself as quickly as possible.
I am worried about attending a large event but don’t want to miss the Fair.
Organically, some sessions will be more popular than others. If you have any concerns about attending an event with multiple people, we advise avoiding Opening Night sessions, and looking to attend the Fair either at the beginning of, or towards the end of, the day.
Should you have any other questions please contact the Fair team directly via email at firstname.lastname@example.org
This information is accurate as of 8 July 2020.