We’ve put together some FAQs to help to answer any questions you may have about the Fair.

I can’t make my original ticket day/time. Can I transfer my ticket to another time slot?

Yes, you can manually transfer to a different ticket option by logging into your Universe account. If you wish to edit the date/time of your visit, go to the “My Tickets” tab on your Universe Account and find your tickets for The Other Art Fair. Click “More” and select “Change Date” from the dropdown menu.

Want to give away your ticket to a friend or family? You can manually transfer your tickets by logging into your Universe account and navigating to ‘My Tickets’ from the menu in the top right-hand corner. Find your tickets for The Other Art Fair and click “More”. Then, select the “Transfer Ticket” option and follow the instructions on the pop-up. Here is a helpful page for more information.

Will there be tickets available to buy on the door?

We suggest that you book your tickets online in advance where possible to ensure there is ticket availability for your preferred day and to take advantage of reduced ticket prices. Please check out our Ticketing page for information on which days still have availability when tickets are live.

Booking in advance will also save you money on our door sale prices, plus you can book in advance with confidence with our Ticket Guarantee, safe in the knowledge that your ticket is fully refundable (up to 7 days) should you change your mind.

How should I present my ticket on arrival? 

All tickets will have a QR code issued which can be displayed on your mobile device for scanning at our Welcome Desk. More information will be available on our website as the Fair approaches.

Will there be queues to get in?

Our team will be working hard to get you into the venue and enjoying yourself as quickly as possible. You can save time in advance by ensuring you have your up-to-date event tickets ready to present for scanning upon entry.

Is there an age limit to attend the Fair?

There is no age limit to attend The Other Art Fair, however, due to our licensing regulations, any visitor under the age of 18 will need to be accompanied by an adult. Children (Under 12) get free admission. Each child attending must have a valid Child Ticket and be accompanied by an adult at all times. A maximum of 2 Child Tickets per order.

What is the refund policy? 


Are there carer passes available?

Carers tickets are available to customers who would be unable to attend events without the support of another person. They are to be used in conjunction with a full or concession-priced ticket. Carer passes can be booked as a complimentary add-on whilst finalising your order.

Is the Fair pet friendly?

Unless they are for guiding support, dogs are not permitted. Furry friends will need to stay home.

This information is accurate as of 20 March 2023.