We’ve put together some FAQs to help to answer any questions you may have about the Fair.
If the Fair is postponed due to the global health crisis or I am unable to attend the Fair due to feeling ill, will I receive a refund on my ticket?
We have introduced our new Ticket Guarantee allowing you to book your tickets with confidence. This guarantee will allow you to either transfer your ticket to a future date, or to request a full refund, up to 7 days prior to the Fair. This can be requested within your Eventbrite account.
Why have you introduced a timed ticket entry?
The timed ticket entry is part of our Safer Fair Plan and is designed to allow us to manage visitor and venue capacities, ensure safe social distancing and to provide an enjoyable experience for our visitors, artists and staff.
Can I transfer my ticket to another timed entry session?
Wherever possible we will try to accommodate your requirements, however this may be subject to capacity and we advise booking early to avoid disappointment. You can submit a ticket transfer request from your Eventbrite account.
Am I able to stay longer than my booked timed session?
The timed entry is a suggested arrival time. Most tickets will allow you to stay within the event as long as you need to. However please be mindful of other people and capacity limits throughout the day, as we want all ticket holders to be able to experience the Fair. Please arrive as close to your timed entry start time as possible to ensure you have as much time at the Fair as you need. If you arrive outside of your chosen arrival time, we will do our best to accommodate you however you may be requested to wait for capacity to ease.
Why am I only able to book a maximum of 4 people per order?
In order to ensure safe social distancing is upheld within the Fair we ask that visitors do not attend in groups larger than 4 people.
Will I have to provide the details of everyone on my booking?
We will require all ticket holders to submit their contact information at the time of booking to enable us to support Coronavirus contact tracing. You will be able to manage your data opt in preferences as part of the booking process, should you wish. Guests or additional ticket holders may be required to complete their contact details onsite upon arrival.
Will there be tickets available to buy on the door?
Yes. Tickets will be available from our box office throughout the Fair opening times. However we do suggest that you book your tickets in advance where possible.
Booking in advance will save you money on our door sale prices and save you time at entry, plus you can book in advance with confidence with our Ticket Guarantee, safe in the knowledge that your ticket is fully refundable should you change your mind, within 7 days of the event start date.
How should I present my ticket on arrival?
All tickets should be shown on your mobile device at the entry for scanning. If possible, we request you do not bring print at home tickets in order to reduce touch points where possible.
Will there be queues to get in?
Due to our social distancing measures and check-in procedures, it may take slightly longer than usual to get into the Fair. Rest assured our team will be working hard to get you into the venue and enjoying yourself as quickly as possible. You can save time in advance by downloading the Service Victoria app, and ensuring you have your up-to-date event tickets ready to present for scanning upon entry.
I am worried about attending a large event but don’t want to miss the Fair.
Organically, some sessions will be more popular than others. If you have any concerns about attending an event with multiple people, we advise avoiding Opening Night sessions, and looking to attend the Fair either at the beginning of, or towards the end of, the day.
Is there an age limit to attend the Fair?
There is no age limit to attend The Other Art Fair, however due to our licensing regulations, any visitor under the age of 18 will need to be accompanied by an adult.
This information is accurate as of 17 March 2022.