We’ve put together some of our frequently asked questions to help to answer any questions you may have about the Fair. Should you have any other questions, please contact the Fair team directly at tickets@theotherartfair.com

If the Fair is postponed due to the global health crisis or I am unable to attend the Fair due to feeling ill, will I receive a refund on my ticket?

We have introduced our new Ticket Guarantee allowing you to book your tickets with confidence. You can request a full refund of your ticket through your Eventbrite account.

Why have you introduced a timed ticket entry?

The timed ticket entry is part of our Safer Fair Plan and is designed to allow us to manage visitor and venue capacities, ensure safe social distancing and to provide an enjoyable experience for our visitors, artists and staff. See our visiting information page for all entry times available.

Can I transfer my ticket to another timed entry session?

Wherever possible we will try to accommodate your requirements, however this may be subject to capacity and we advise booking early to avoid disappointment. You can transfer your ticket to another date and time slot through your eventbrite account.  

I can only attend a specific time session but it has sold out, what can I do?

We have enabled a waitlist function for any sessions that have reached their capacity. You will be notified via email should a ticket become available.

Am I able to stay longer than my booked timed session?

The timed entry is a suggested arrival time. The Friday – Sunday tickets (with the exception of Private View on Thursday) will allow you to stay within the event as long as you need to. However please be mindful of other people and capacity limits throughout the day, as we want all ticket holders to be able to experience the Fair. Please arrive as close to your timed entry start time as possible to ensure you have as much time at the Fair as you need. If you arrive outside of your chosen arrival time, we will do our best to accommodate you however you may be requested to wait for capacity to ease. The Private View evening on Thursday is split into three sessions, and at the end of the session we will be clearing the Fair to begin the next session.

Why am I only able to book a maximum of 4 people per order?

In order to ensure safe social distancing is upheld within the Fair we ask that visitors do not attend in groups larger than 4 people.

Are Child Tickets available?

Under 12’s are granted free entry with a Child Ticket. Please sure that a ticket is booked as we are closely monitoring capacities at this time.

Who qualifies for concession ticket pricing?

Seniors (60 and over) and full time students with a valid NUS card.

Will I have to provide the details of everyone on my booking?

We will require all ticket holders to submit their contact information at the time of booking to enable us to support Coronavirus contact tracing. You will be able to manage your data opt in preferences as part of the booking process, should you wish. Guests or additional ticket holders may be required to complete their contact details onsite upon arrival.

Will there be tickets available to buy on the door?

We suggest that you book your tickets in advance where possible. As our venue capacity will be reduced to provide a safer socially distanced environment for visitors, artists and staff, we cannot guarantee tickets to your preferred entry time will be available on the day. Please check out our Ticketing Page for information on which sessions still have availability.

Booking in advance will also save you money on our door sale prices, plus you can book in advance with confidence with our Ticket Guarantee, safe in the knowledge that your ticket is fully refundable should you change your mind.

How should I present my ticket on arrival? 

All tickets should be shown on your mobile device at the entry for scanning. If possible, we request you do not bring print at home tickets in order to reduce touch points where possible.

Will there be queues to get in?

Due to our social distancing measures and check-in procedures, it may take slightly longer than usual to get into the Fair. Rest assured our team will be working hard to get you into the venue and enjoying yourself as quickly as possible. You can save time in advance by downloading your ticket from your eventbrite account and having it ready for scanning.

I am worried about attending a large event but don’t want to miss the Fair.

Organically, some sessions will be more popular than others. If you have any concerns about attending an event with multiple people, we advise avoiding Private View Thursday sessions, and looking to attend the Fair either at the beginning of, or towards the end of, the day.

I had tickets to one of the postponed editions of The Other Art Fair London in 2020. How can I transfer my tickets to the July 2021 Fair?

You can transfer your tickets to the new Fair within your Eventbrite account.

Should you have any other questions please contact the Fair team directly via email at tickets@theotherartfair.com

I had tickets to one of the postponed editions of The Other Art Fair London in 2020 and am unable to attend the rescheduled dates. How can I request a refund?

If you are unable to attend the new dates of The Other Art Fair London, you can request a refund through your Eventbrite account. 

Is there an age limit to attend the Fair?

There is no age limit to attend The Other Art Fair, however due to our licensing regulations, any visitor under the age of 18 will need to be accompanied by an adult.

Are dogs allowed?

Yes, well-behaved dogs are allowed into the Fair

I have accessibility requirements, what should I do?

West Handyside Canopy has no-step access.

Carers will also qualify for a complimentary ticket.

To book your carer ticket please contact: tickets@theotherartfair.com

How can I hear about future events with The Other Art Fair?

We’d love to keep you up to date with all the latest Fair news, art insight and offers. If you would like to receive newsletter updates from The Other Art Fair or any of our event partners (Saatchi Art), please select relevant box when prompted within the Eventbrite system when booking your ticket. You can unsubscribe at any time. For more information about our privacy practices, please see our Privacy Policy.

Should you have any other questions please contact the Fair team directly via email at info@theotherartfair.com

This information is accurate as of 23 April 2021.