We’ve put together some of our frequently asked questions to help to answer any questions you may have about the Fair. Should you have any other questions, please contact the Fair team directly at tickets@theotherartfair.com

If the Fair is postponed due to the global health crisis or I am unable to attend the Fair due to feeling ill, will I receive a refund on my ticket?

We have introduced our new Ticket Guarantee allowing you to book your tickets with confidence. This guarantee will allow you to either transfer your ticket to a future date, or to request a full refund. This can be requested within your Eventbrite account.

Why have you introduced a timed ticket entry?

The timed ticket entry is part of our Safer Fair Plan and is designed to allow us to manage visitor and venue capacities, ensure safe social distancing and to provide an enjoyable experience for our visitors, artists and staff.

Can I transfer my ticket to another timed entry session?

Please note: Now that the event has started, you are not able to transfer your ticket to a different time through your Eventbrite account. We will be able to transfer/issue you new tickets at our Welcome Desk on-site at the Fair. See you there!
Wherever possible we will try to accommodate your requirements, however this may be subject to capacity and we advise booking early to avoid disappointment. You can transfer to a different ticket option by logging into your Eventbrite account. Navigate to ‘tickets’ and find your tickets for The Other Art Fair Los Angeles. From here, select ‘transfer ticket’ and select the date and time you would like to attend instead.  If the Fair has started or the time slot you would like to attend is sold out, we can assist you in your request at the check-in desk. Here is a helpful page for more information.

I can only attend a specific time session but it has sold out, what can I do?

We have enabled a waitlist function for any sessions that have reached their capacity. You will be notified via email should a ticket become available.

Am I able to stay longer than my booked timed session?

Most tickets will allow you to stay within the Fair as long as you need to. However please be mindful of other people and capacity limits throughout the day, as we want all ticket holders to be able to experience the Fair. Please arrive as close to the start of your visiting time slot window as possible to ensure you have as much time at the Fair as you need. If you arrive outside of your chosen arrival time, we will do our best to accommodate you however you may be requested to wait for capacity to ease.

Why am I only able to book a maximum of 4 people per order?

In order to ensure safe social distancing is upheld within the Fair we ask that visitors do not attend in groups larger than 4 people.

Will there be tickets available to buy on the door?

We suggest that you book your tickets in advance where possible, as we cannot guarantee tickets to your preferred entry time will be available on the day. Please check out our Ticketing Page for information on which sessions still have availability.

Booking in advance will also save you money on our door sale prices, plus you can book in advance with confidence with our Ticket Guarantee, safe in the knowledge that your ticket is fully refundable should you change your mind.

How should I present my ticket on arrival? 

All tickets should be shown on your mobile device at the entry for scanning. If possible, we request you do not bring print at home tickets in order to reduce touch points where possible.

Will there be queues to get in?

Due to our social distancing measures and check-in procedures, it may take slightly longer than usual to get into the Fair. Rest assured our team will be working hard to get you into the venue and enjoying yourself as quickly as possible. You can save time by ensuring you have your up-to-date event tickets ready to present for scanning upon entry.

I am worried about attending but don’t want to miss the Fair.

Organically, some sessions will be more popular than others. If you have any concerns about attending an event with multiple people, we advise avoiding Opening Night sessions, and looking to attend the Fair either at the beginning of, or towards the end of, the day.

Is there an age limit to attend the Fair?

There is no age limit to attend The Other Art Fair.

Is the Fair pet friendly?

Dogs are permitted at The Other Art Fair Chicago.

This information is accurate as of June 1, 2021.