Read below for answers to questions you may have about the Fair. Should you have any other questions please contact the Fair team directly via email at email@example.com
If the Fair is postponed due to the global health crisis or I am unable to attend the Fair due to feeling ill, will I receive a refund on my ticket?
We have introduced our new Other Ticket Guarantee allowing you to book your tickets with confidence. This guarantee will allow you to either transfer your ticket to a future date, or to request a full refund. This can be requested within your Eventbrite account.
Why have you introduced a timed ticket entry?
The timed ticket entry is part of our Safer Fair Plan and is designed to allow us to manage visitor and venue capacities, ensure safe social distancing and to provide an enjoyable experience for our visitors, artists and staff.
Can I transfer my ticket to another timed entry session?
Wherever possible we will try to accommodate your requirements, however this may be subject to capacity and we advise booking early to avoid disappointment. You can submit a ticket transfer request from your Eventbrite account.
I can only attend a specific time session but it has sold out, what can I do?
Please email firstname.lastname@example.org to be put on our waitlist. We will notify you as soon as spaces become available.
Am I able to stay longer than my booked timed session?
The timed entry for Open Days (Friday – Sunday) is a required arrival time. Open Day Tickets will allow you to stay within the event as long as you need to. However please be mindful of other people and capacity limits throughout the day, as we want all ticket holders to be able to experience the Fair. Please arrive as close to your timed entry start time as possible to ensure you have as much time at the Fair as you need. If you arrive outside of your chosen arrival time, we cannot guarantee entry and you may be requested to wait for capacity to ease.
Private View Tickets for Thursday will be valid for the selected session times only.
Why am I only able to book a maximum of 4 people per order?
In order to ensure safe social distancing is upheld within the Fair we ask that visitors do not attend in groups larger than 4 people.
Are Child Tickets available?
Under 12’s are granted free entry with a Child Ticket. In light of reduced capacity, we recommend two Child Tickets maximum per order.
Who qualifies for concession ticket pricing?
Seniors (60 and over) and full time students with a valid NUS card.
Will I have to provide the details of everyone on my booking?
We will require all ticket holders to submit their contact information at the time of booking to enable us to support Coronavirus contact tracing. You will be able to manage your data opt in preferences as part of the booking process, should you wish. Guests or additional ticket holders may be required to complete their contact details onsite upon arrival.
Will there be tickets available to buy on the door?
We urge you to book your tickets in advance. As our venue capacity is reduced to provide a safer socially distanced environment for visitors, artists and staff, there is no guarantee tickets will be available on the door on the day. Our advanced booked tickets are also cheaper, so you get to save, plan and book with confidence with our new Other Ticket Guarantee!
How should I present my ticket on arrival?
Ideally all tickets should be shown in your mobile device at the entrance for scanning. Print at home tickets are available if necessary and, to reduce touch points, should be held up for scanning at entrance.
Will there be queues to get in?
Due to our social distancing measures there may be a slight increase in waiting times to get into the Fair. Rest assured our team will be working hard to get you into the venue and enjoying yourself as quickly as possible.
I am worried about attending a large event but don’t want to miss the Fair.
Organically, some sessions will be more popular than others. If you have any concerns about attending an event with multiple people, we advise avoiding Private View sessions, and looking to attend the Fair either at the beginning of, or towards the end of, the day.
Where do I find more information about accessing the venue?
You will find further information about how to get to the fair and opening times on TIMINGS, TICKETS & LOCATION.
Are dogs allowed?
Yes, well-behaved dogs are allowed into the Fair.
I have accessibility requirements, what should I do?
Visitors with accessibility requirements are asked to head to the Fair’s main entrance. From here they will be escorted by welcome staff to the accessible entrance.
Carers will also qualify for a complimentary ticket.
For any enquiries and to book your carer ticket please contact:
+44 (0)203 805 6670
Should you have any other questions please contact the Fair team directly via email at email@example.com
This information is accurate as of 27 July 2020.